Privacy Policy
How we handle the information you give us.
Last updated: August 2026
What we collect
When you submit an enquiry we collect the details you provide - your name, contact details, property address and anything you tell us about your project, including any plans or photos you upload. Our website also collects standard analytics data about how pages are used.
Why we collect it
To respond to your enquiry, prepare a quote, arrange a site measure, fulfil and deliver your order, and provide warranty support. We also use aggregated analytics data to improve the website.
Who we share it with
Where your enquiry relates to a region serviced by one of our accredited Trade Partners, we pass your details to that partner so they can contact you about your project. We also use third-party service providers for website hosting, analytics and advertising measurement. We do not sell your personal information.
Cookies and tracking
We use cookies and similar technologies for site analytics and advertising measurement, including Google Analytics and the Meta pixel. You can control cookies through your browser settings; some site functionality may be affected if you disable them.
Access, correction and complaints
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us using the details below. If you believe we have mishandled your information you can raise a complaint with us, and if unresolved, with the Office of the Australian Information Commissioner.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online transmission is completely secure, and we cannot guarantee absolute security.
Questions about this page? Contact us on 1300 332 688 or sales@poolperf.com.au.
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